FAQs
General FAQ
Courses are automatically populated before the start of the next semester--generally about 90 days before class starts.
You can send an email to help@smu.edu or call the IT Help Desk at 214-768-HELP.
51°µÍø employees can utilize Canvas for specific needs. Please contact the IT HelpDesk at help@smu.edu or 214-768-HELP to put in a request.
It depends on how many features you want to use in Canvas. Getting started is generally very easy. We suggest starting off using around which to build your course.
We offer one-on-ones with your Academic Technology Services Director (ATSD), back-to-school workshops, and more! You can find upcoming training on the or by visiting the Academic Technology's Instructional & Teaching Technology Guides.
The are online and continuously updated. There is also an online . In addition, 51°µÍø offers one-on-one help and formal training classes. Please contact the IT Help Desk or your school's Academic Technology Service Director (ATSD) for more information.
Chrome, Firefox, and Safari are the best choices. The Canvas Community provides updated information about .
Canvas is a cloud-hosted system with maintenance windows every 1st and 3rd Thursday from 2:05 a.m. to 4:05 a.m. CT. There are no disruptions to service during this time. Canvas is available continuously on and off campus. In the rare event there is an outage, information will be shared on the .
Getting Started FAQ
Modules allow courses to be built in much the same manner as a syllabus and a course outline is constructed. For instance, course Modules containing course content could be built by week and automatically activated/deactivated as the needs of the course dictate. More information on Modules is .
You will need to populate or copy your course content into the course shell that is created for you. Your students should already be populated. If you want a "Development Course" (a blank course shell to set up the course beforehand) please contact the IT Help Desk to set one up. Content created in a Development Course can easily be copied to a live, production course shell.
TAs need to be added via my.51°µÍø using the instructor/advisor table. Please reach out to your department admin for assistance.
You can combine the course sections yourself by or contacting the HelpDesk for support.
Just to add your profile picture!
Instructions for adding your personal pronouns to this service, and others, can be found on the Using Pronouns with IT Services page.
There are some Course Basics located in the in the Canvas community. You can also work with your Academic Technology Services Director (ATSD) for assistance.
You use the "" feature in Canvas to see the material as your students would once your course is published.
It's simple - just .